Terms of Service

You must be at least 13 years old (or the minimum age required in your country) to use the Service. If you are under 18, you may use the Service only with the permission of a parent or guardian, who agrees to these Terms on your behalf.

You sign in with Apple, Google, or a link sent to your email. You are responsible for your account and for keeping access to it secure. Tell us promptly if you suspect unauthorized access. You must give us accurate information and keep it up to date.

Wend analyzes photos of your face and your quiz answers, scores your skin, and creates a plan with morning and evening routines, goals, tasks, a nightly habits journal, a tracker for prescriptions and treatments, periodic re-scans, and a catalog of products scored for your skin. You can update your plan by chatting with it. We may change, add, or remove features over time.

Wend is not a medical device and does not provide medical advice, diagnosis, or treatment. Skin scores, face analysis, comparisons with what is typical for your age, product scores, routines, and plan suggestions are estimates generated automatically from photos and the information you give. They can be wrong, and they are for general information and personal care only.

The Rx tracker is a reminder tool for prescriptions and treatments you already use. It does not tell you whether to start, stop, or change any medication. Information about treatment options is general and does not mean Wend prescribes or recommends a medicine for you.

Talk to a dermatologist, doctor, or pharmacist before starting or changing any treatment, and if you have a skin condition, a reaction, or a concern about your health. Patch test new products and stop using anything that irritates your skin. Never delay or ignore professional medical advice because of something you saw in Wend.

Only scan your own face, and only upload photos you have the right to use. By taking a scan you agree that we and our service providers may process your face photos to generate your analysis and plan. We use face photos only for that purpose and to show you your own progress. We do not use them to identify you or to recognize faces, and we do not store a face template. Our Privacy Policy explains how photos are stored and how to delete them.

Wend uses third-party AI models to analyze scans, build and update your plan, answer plan chat messages, and read photos of your products. Their output is generated automatically and may be inaccurate, incomplete, or unsuitable for you. You are responsible for how you use it.

Products in the catalog are made and sold by third parties. Wend does not sell them, and brands listed are not necessarily affiliated with or endorsing Wend. Product scores are based on ingredient data that may be incomplete or out of date, and a product's formula can change. Check the label before you buy or use a product. Any purchase you make is between you and the seller.

You own the content you add to Wend, including your photos, quiz answers, journal entries, tasks, and messages. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, and process that content solely to operate and provide the Service to you. This license ends when your content is deleted from the Service.

You agree not to:

• break the law or violate the rights of others;
• scan or upload photos of another person without their permission;
• probe, scan, or test the vulnerability of the Service, or interfere with its operation;
• access the Service by automated means, work around usage limits, or attempt to access other users' accounts or data; or
• reverse engineer, decompile, or resell the Service, except where the law permits it despite this restriction.

Parts of the Service require a paid subscription purchased through the App Store. Prices and any free trial terms are shown before you buy. Subscriptions renew automatically until cancelled. You can manage or cancel them in your App Store account settings, and you must cancel at least 24 hours before the end of the current period to avoid the next charge. Deleting your account or the app does not cancel a subscription. Payments made through Apple are subject to Apple's terms, and refunds are handled by Apple in accordance with its policies.

The Service, including its software, design, product scores, and branding, belongs to Awen and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the app on your devices for personal, non-commercial use. Feedback you send us may be used without obligation to you.

Our Privacy Policy explains what information we collect and how we use it. By using the Service you agree to it.

You can stop using the Service and delete your account at any time in Settings. We may suspend or terminate your access if you violate these Terms, if we are required to by law, or if we discontinue the Service. Upon termination, sections that by their nature should survive (including ownership, disclaimers, and limitations of liability) will survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY ANALYSIS, SCORE, OR PLAN IS ACCURATE, THAT YOU WILL SEE ANY PARTICULAR RESULT, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA WILL NEVER BE LOST.

TO THE FULLEST EXTENT PERMITTED BY LAW, AWEN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING ANY PRODUCT, ROUTINE, OR TREATMENT YOU USE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold Awen harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your use of the Service, or your violation of these Terms or the law.

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in San Francisco County, California, and you and Awen consent to their jurisdiction. Nothing in this section prevents either party from seeking relief in small-claims court.

We may update these Terms from time to time. If we make material changes, we will notify you in the app or by other reasonable means before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms can be sent to Awen Labs, Inc. at wendcoapp@gmail.com.